We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Planet Music, 81 Keen St Lismore NSW 2480
If your return is accepted, Freight costs will be at your expense. Returned items will remain your responsibility during transit. Planet Music will not accept liability for damage that may occur during transit. Please pack your returned item(s) carefully. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, Planet Music will repair or replace your item. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.
Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.
To have an item assessed under warranty the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.
1. E-mail us at firstname.lastname@example.org to notify us of the faulty item. Include your name, best contact phone number, invoice number, product name and fault description.
2. We will reply to you within two (2) working days. If your return is approved, we will give you return details and the return address. This address may be Planet Music, the authorised repairer or other authorised third party. We may also request further information to process the return.